This website is operated by Kendon Packaging Group PLC (“Kendon Packaging”). We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about:
- who we are;
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Kendon Packaging collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information from other sources
We may receive information about you from other sources. This information includes:
- credit reference agency reports.
We will add this information to the information we hold about you for the following purposes:
- to check customer's creditworthiness.
b) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- shall consent on their behalf to the processing of their personal data;
- shall receive any data protection notices on their behalf; and
- shall consent on their behalf to the transfer of their personal data abroad.
c) Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
- quality assurance and staff training purposes.
d) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
- how many times a user visits the website;
- which pages they have clicked on;
- to analyse traffic on the site, to help improve customer experiences on our site.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
How we use your personal information
We collect information about our users for the following purposes:
- Customer profiling;
- Purchasing preferences;
- To identify you and manage any accounts you hold with us.
Who your information may be shared with
We may share your information with:
- credit reference agencies in accordance with our credit checking policy below;
- law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share your personal information with any other third parties.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). For email marketing campaigns you will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.
If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
- make credit decisions about you and the people with whom you are financially associated;
- trace debtors; and
- prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agencies we use which are Credit Safe and Experian.
What personal information is held about you and how we collect it
We may receive personal information about you, when you contact Kendon Packaging by doing the following:
- Purchasing products from us
- Requesting or obtaining a quote or tender for our products and services
- Requesting a catalogue or subscribing to an e-newsletter
- Using the website
- Registering for an account on the website(s)
- Using our Live Chat facility
- Telephoning, texting, writing by email or post or when you communicate with us via online channels such as social media
- Attending an event, exhibition, conference or webinar
- Face to face visit from our sales team
- Engaging on our social media platforms
This information may include:
- Your name, company/organisation name, address, telephone number, email address, job title and the department you work in.
- Information about payment details such as bank account, credit card and PayPal accounts. We do not retain credit/debit card details other than the type of card used.
- Information about the products and services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on).
- Feedback that you have given to us about our products and services.
- Your website account login details, including your user name and chosen password.
- Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and also how you use our services. For example, if you use our websites, we identify when and how you use those websites.
- Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services.
- Your marketing preferences.
- If you are a business, we may also ask for further information about you or your business including finance details.
How long do we keep your personal information
We will retain and process a record of your personal information for as long as is needed to provide the products and services you are using across our company. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Your personal information will be erased when it is no longer necessary to hold it for our legitimate interest.
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contracted with us to provide.
However, when we are communicating with you regarding products and services you may be interested in receiving from us in the future our basis for processing is of "legitimate interest". For email marketing campaigns you will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also use technological and organisation measures to keep your information secure. These measures may include the following examples:
- all data is stored on secure servers;
- account username and password authorisation is required.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
While we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situations;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- object at any time to processing of personal information concerning you for direct marketing.
- object in certain other situations to our continued processing of your personal information;
- otherwise restrict our processing of your personal information in certain circumstances;
- claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulation (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
- email, call or write to us;
- let us have enough information to identify you;
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill);
- let us know the information to which your request relates.
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some short period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
If you have any questions about this policy or the information we hold about you, please contact us by:
post: Kendon Packaging Group PLC
7 Innova Way, Innova Science Park, Enfield EN3 7FL
telephone: +44 (0)1992 702470
Calls will be answered Monday to Friday between 09:00 and 17:30. We may record calls for quality and training purposes.
Our data protection officer is Nadia Rehman.